Refund Policy
Refund Policy.
This policy explains cancellations, refunds, and billing terms for DesignLab software subscriptions and digital services.
1. Digital Service Access
DesignLab is a software-as-a-service platform. When a subscription payment is processed successfully, account access and paid features are made available digitally. Because access begins immediately, subscription payments are generally non-refundable once the billing period has started.
2. Subscription Cancellation
You may cancel your subscription at any time through your account dashboard or by contacting us. After cancellation, you will not be charged for the next billing cycle. You will continue to have access to paid features until the end of your current paid billing period.
3. Refund Eligibility
Refunds may be considered at our discretion only in limited situations, such as duplicate charges, confirmed technical billing errors, or charges made after a valid cancellation request was processed. Refund requests must be submitted within 7 days of the transaction date.
4. Non-Refundable Situations
We do not normally provide refunds for unused time within an active billing period, failure to use the service, change of mind, downgrade requests, promotional price changes, or cancellation after a billing period has already started.
5. Price Changes
DesignLab may update plan pricing from time to time. Existing customers will be notified where required before future billing changes take effect. Price changes do not apply retroactively and do not create a refund entitlement for previous purchases or promotions.
Contact Us
For billing, cancellation, or refund enquiries, email us at [email protected] with your account email, transaction date, and payment reference if available.